​​Stitch Press Studio operates this website and related services to provide you, the customer, with a curated experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

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Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

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Personal Information We Collect or Process

​When we use the term "personal information," we refer to information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, billing and shipping addresses, phone number, and email address.

• Financial information including credit card, debit card, and payment details.

• Account information including username, password, security questions, preferences, and settings.

• Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, and past transactions.

• Communications with us, such as customer support inquiries.

• Device information including device type, browser, network connection, IP address, and other unique identifiers.

• Usage information regarding your interaction with the Services.

 

Personal Information Sources

​We may collect personal information from the following sources:

• Directly from you when you create an account, use the Services, communicate with us, or provide information.

• Automatically through the Services via cookies and similar technologies.

• From service providers engaged to support our operations.

• From partners or other third parties.

 

How We Use Your Personal Information

​We use your personal information for purposes including but not limited to:

• Providing, tailoring, and improving the Services, processing payments, fulfilling orders, managing your account, arranging shipping, facilitating returns and exchanges, and creating a customized experience.

• Marketing and promotional communications via email, text, or postal mail, and online advertisements based on your activity.

• Security and fraud prevention, including authenticating accounts and protecting against unauthorized or malicious activity.

• Communicating with you to provide customer support and maintain our business relationship.

• Complying with legal obligations and responding to valid legal requests.

 

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• Service providers who perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• Business and marketing partners to provide marketing services and advertising.

• When you direct or consent to disclosure, such as for shipping products or social media integrations.

• Affiliates or within our corporate group.

• In connection with business transactions, legal obligations, enforcement of terms, or protection of rights.

 

Third Party Websites and Links

Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of these sites. We encourage you to review their privacy policies before providing any personal information.

 

Children's Data

​Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to request deletion.

 

Security and Retention of Your Information

While we strive to protect your information, no security measures are perfect or impenetrable. We recommend avoiding unsecure channels for sensitive communications. We retain personal information as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce policies.

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Your Rights and Choices

​Depending on your location, you may have rights including:

• Accessing, correcting, or deleting your personal information.

• Receiving a copy of your information or transferring it to a third party.

• Opting out of the sale or sharing of your information for targeted advertising.

• Managing communication preferences, including unsubscribing from promotional emails.

You may exercise these rights by contacting us. We will not discriminate against you for exercising your rights and may require identity verification to process requests.

 

Complaints

If you have concerns about our privacy practices, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

 

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. We rely on recognized transfer mechanisms to ensure adequate protection.

 

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. We will post updates on this website and update the "Last updated" date accordingly.

 

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights, please email us at info@stitchpressstudio.com.